Privacy Policy

[Document in constant update – Last Modified: 06/05/2024]

Privacy and processing of personal data (EU regulation 2016/679)

Your privacy is very important to ARTAMIN and to better protect it, you can read these notes in which you will find information on the type of information collected and on the various possibilities you have to intervene in the collection and use of such information.

This information note is made in accordance with EU regulation n.2016/679, regarding the protection of personal data to those who interact with WEB services, starting from web address: https://www.artamin.eu and corresponding to the homepage of the official website Artamin.

 

About us-the owner of the treatment

Artamin (https://www.artamin.eu) is an e-commerce website for the sale and manufacture of wooden objects, also personalized and on customer specific commission.
Following the consultation of this site or by direct request of the interested party, through e-mail or telephone, data relating to identified or identifiable persons may be processed.
The data controller is Artamin di Michele Mutri, with registered office in Via Paolo Costa 30/A 40137 Bologna, Italy, VAT no. 03438061206.
The person responsible is Michele Mutri, Italian fiscal code: MTRMHL76P28L738A, as owner and legal representative of Artamin, who can be contacted at the e-mail address: info@artamin.eu

 

Place of data processing

The processing of personal data connected to the Web services of this website is held at the above-mentioned premises of Artamin and is performed only by technical personnel in charge of the procedure, or by any persons in charge of occasional maintenance operations.
No data derived from the Web service is communicated or disseminated. Personal data provided by users submitting requests of informative materials (such as newsletters, contact forms, etc.) are used for the only purpose of executing the requested service or performance.

 

Types of data processed

The computer systems and the software procedures in operation of this website acquire, during their normal exercise, certain personal and navigational data, the transmission of which is implicit in the use of Internet communication protocols.

That information is not collected to be associated with identified stakeholders. However, through elaborations and associations with data held by third parties, they could allow to identify users.

This category of data includes IP addresses or domain names of the computers used by the users who connect to the site, addresses in the Uniform resource Identifier (URI) notation of the requested resources, the time of the request, the method used when submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (good end, error, etc.) and other parameters related to the operating system and the user’s computing environment.

These data are used only to obtain statistical information on the use of the site and to control its correct functioning. The data could be used for the assessment of liability in case of hypothetical cyber offences against the site only at the request of the supervisory bodies.

 

Data voluntarily provided by users

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site involves the subsequent acquisition of the sender’s address, necessary to answer the requests, as well as any other personal data inserted in the missive.

This website is developed on WordPress open source software: https://www.wordpress.org. By default, WordPress does not collect personal data about visitors but only the data shown in the user profile screen by registered users. You can consult their privacy policy at this address: wordpress privacy.

A: Orders

In order to complete a purchase order, the user must provide personal and tax information, including billing and shipping addresses, as well as a telephone number.

The collected data are used for the specific performance of the service and for accounting/administrative purposes.

Some information, such as the name, shipping address and telephone number, may be sent to the shipping companies to allow the delivery of the orders, when requested.

B: Comments and Feedback

When visitors leave feedback on the website or write comments on the Blog section, personal data such as name, email address and location are collected, as well as the visitor’s IP address and the browser’s user agent string to facilitate spam detection.

Sending such data is always optional and voluntary on the part of the user.

C: Contact Form

Other personal data are also generated by technical processes such as contact forms and third-party incorporations. These data include the name, email address and request for information, as well as the user’s IP address and browser’s user agent string to facilitate spam detection.

D: Analytics

This website makes use of data collection in anonymous form for statistical purposes of users’ navigation, in order to be able to develop a correct marketing analysis or performance control.
In particular, the data is collected through the Google Analytics platform.
These data concern: pages visited and any interactions with them, date and time of visit, e-commerce data, search histories, behavior and geographic location information, when possible.
You can consult their privacy policy here.

E: Payments

We accept payments by bank transfer in advance, and through the electronic payment platforms PayPal, Satispay and Stripe.

During payment processing, depending on the payment method you choose, some of your data will be transmitted to PayPal / Satispay / Stripe, including the information necessary to process or support payment, such as purchase total and billing information.
Under no circumstances does Artamin have access to other types of information, such as your credit card number or PayPal / Satispay / Stripe account.

For more information, see PayPal’s Privacy Policy, Satispay’s Privacy Policy, Stipe’s Privacy Policy.

F: Newsletter

The subscription to the newsletter for marketing purposes is handled by the external platform MailChimp (https://mailchimp.com/)

Agreement to service is always optional and voluntary and is based on filling in a specific form within the Artamin website.
By agreeing to the service, your name and email address required for the delivery of Artamin promotional news will be provided to MailChimp.

The user always has the right to modify the settings or to permanently cancel the service through a dedicated link at the bottom of each newsletter received.

Security

This website uses a number of active and passive techniques for access control and security, to prevent hacking attacks or unauthorized modifications.
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates.

This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by Siteground.com. For privacy policy details, please see the Siteground Privacy Policy.

The personal accounting and administrative data collected, necessary for the performance of the requested service or for the processing of orders, are classified in an encrypted database and inaccessible to third parties.

 

Cookies

No personal data about users is acquired by the site. Cookies are not used for transmitting personal information, nor are so-called persistent cookies of any kind, or systems for tracking users. The use of so-called session cookies (which are not permanently stored on the user’s computer and vanish with the browser closed) is strictly limited to the transmission of session identifiers. They consist of random numbers generated by the server that are necessary to allow a safe and efficient exploration of the site. The so-called session cookies used on this site avoid the use of other computer techniques potentially detrimental to the confidentiality of the user’s navigation and do not allow the acquisition of personal identifiable information of users.

If you leave a comment on our site, you can choose to save your name, email address and website in cookies. They are used for your convenience so that you don’t have to re-enter your data when you leave another comment. These cookies will last for a year.

If you have an account and log on to this site, you will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close the browser.

When you log in, you will set up several cookies to save your login information and display options. The access cookies last two days while the cookies for the screen options last one year. If you select “Remember Me”, your access persists for two weeks. If you leave your account, the access cookies will be removed.
Registering or logging in through the appropriate social login buttons will generate a cookie for each provider to protect the communication and redirect the user to the last location.

 

Optional conferral of data

Apart from what is specified for the navigation data, the user is free to provide the personal data contained in the request forms to Artamin or otherwise indicated in contacts to solicit the sending of information material or other communications. Their non-conferral may lead to the impossibility of obtaining what is required.

 

Data retention Time

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected.

A: Comments and Feedback

If you leave a comment, the comment and its metadata are retained indefinitely. This is how we can recognize and automatically approve any subsequent comments instead of keeping them on hold in the moderation process.
For users who register on our website we also store the personal information they provide in their user profile. All users can view, modify or delete their personal information at any time (except their user name that they cannot change). Web site administrators can also view and edit these information.

B: Orders

Orders, as well as customer accounts, are required for accounting and administrative purposes. The following are the deadlines before deleting or transforming them anonymously.

User accounts: Unlimited time
Inactive accounts: 2 years
Orders on hold: 2 months
Failed Orders: 2 months
Cancelled Orders: 2 months
Completed orders: 10 years

C: Newsletter

The access to the service is indefinite: the user always has the right to change the settings or to permanently cancel the service through a dedicated link included in each e-mail newsletter.

D: Contact Email

All requests for information, both through the special contact form in the website and through the direct sending of e-mails to the specific address info@artamin.eu, are kept for 48 months.

E: Social Login

Collected personal data are removed when the user is deleted from this website.

F: Security Logs

Collected data of security logs are retained for 180 days.

 

Methods of data processing and security

Specific security measures are observed to prevent loss of data, illicit or incorrect use and unauthorized access.

The entire Web site uses secure encryption with HTTPS protocol.

The hosting service chosen for this site is handled by SiteGroud, the world’s leading company of websites hosting, which adopts the highest security standards provided for the security of user data. More information can be read at this address: Siteground website where you can also refer to their privacy policy.

Any other personal data related to users is encrypted and not directly accessible.

 

Rights of the Parties

At any time, users have the right to obtain confirmation of the existence or not of personal data and to know their contents and origin, to verify the accuracy or to ask for their integration, update or amendment.

The user has always the right to request data cancellation, anonymity or blocking of data treated in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Anyone who has any doubts regarding the respect of the Privacy policy adopted by Artamin, its application, the accuracy of your personal data or the use of the information collected can contact us by e-mail at info@artamin.eu.

If you have an account on this site, or you have left comments, you may request to receive a file exported from the site with the track of personal information we have about you, including the data you have provided us. You can also request us to delete all your personal information. This does not include data that we are obligated to retain for administrative, legal or security purposes.