Terms And Conditions

These conditions are valid exclusively between the company Artamin di Michele Mutri, with registered office in Via Paolo Costa 30/A, 40137 Bologna, VAT no. 03438061206, hereinafter referred to as “ARTAMIN”, and any person making online purchases on the website www.artamin.eu hereinafter referred to as “CUSTOMER”.

These conditions govern purchases made on the website https://www.artamin.eu, in accordance with the provisions of the law on electronic or “remote” commerce.

These conditions may be subject to change and the date they are posted on the site shall be the effective date.

ARTICLE 1 – Object of the contract

With the present general conditions of sale, ARTAMIN sells and the CUSTOMER buys at a distance the tangible movable goods indicated and offered for sale on the website www.artamin.eu.

The contract is concluded exclusively through the Internet, through the access of the CUSTOMER to the address www.artamin.eu and the realization of a purchase order according to the procedure provided by the site itself and after registration of their data on a personal account.

Before confirming the order, the customer undertakes to read the present general sales conditions, in particular the pre-contractual information provided by ARTAMIN and to accept them by putting a flag in the indicated box.

In the e-mail confirmation of the order, the CUSTOMER will also receive the link to download and store a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Italian Legislative Decree 206/2005, as amended by Italian Legislative Decree 21/2014.

ARTICLE 2 – Pre-contractual information for the consumer 

Before the conclusion of the purchase contract, the CUSTOMER takes vision of the characteristics of the goods illustrated in the individual product sheets at the time of the choice by the CUSTOMER.

Before the conclusion of the purchase contract and before the validation of the order with “obligation to pay”, the CUSTOMER is informed about:

  • total price of the goods including taxes, with details of shipping and any other costs;

  • payment methods;

  • the term within which ARTAMIN undertakes to send the goods;

  • conditions, terms and procedures for exercising the right of withdrawal;

  • information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal;

  • existence of the legal guarantee of conformity for the goods purchased;

  • conditions of after-sales service and commercial guarantees provided by ARTAMIN.

ARTICLE 3 – Conclusion and effectiveness of the contract

The sale contract is considered concluded with the sending by ARTAMIN to the CUSTOMER of an e-mail confirming the order.

The e-mail contains the CUSTOMER’S data and order number, the price of the goods purchased, the shipping costs, the delivery address to which the goods will be sent, and the link to print and archive the copy of these conditions.

The CUSTOMER undertakes to verify the correctness of the personal data contained therein and to promptly notify ARTAMIN of any corrections.

ARTAMIN undertakes to describe and present the items sold on the site in the best possible way.

Nevertheless, there may be some errors, inaccuracies or small differences between the site and the actual product.

The photographs of the products presented on www.artamin.eu do not constitute a contractual element, as they are only representative.

ARTICLE 4 – Product Availability

Product availability refers to actual availability at the time the CUSTOMER places the order.

However, this availability must be considered purely indicative because, due to the simultaneous presence on the site of several users, the products could be sold to other CUSTOMERS before the confirmation of the order.

If the CUSTOMER requests cancellation of the order, terminating the contract, ARTAMIN will refund the amount paid within 14 days from the day ARTAMIN became aware of the customer’s decision to terminate the contract.

ARTICLE 5 – Methods of payment

Payments by the CLIENT are always in advance, and may be made only through the following methods:

  • bank transfer, whose coordinates will be indicated on the site www.artamin.eu after confirming the order;

  • through the Paypal platform, using your PayPal account;
  • credit cards, through the external circuit Stripe, selecting as method of payment Credit Card;
  • through the Google Pay payment system, processed on Stripe circuit, selecting Google Pay as the payment method;
  • through the credit, if any, of their virtual wallet (art.5.1);

  • through the satispay platform (only in some countries), using your satispay account;

The communications relating to the payment and the data communicated by the CLIENT at the moment in which this is carried out take place on encrypted lines, and under no circumstances will ARTAMIN ask for or save the credit card data.

ARTICLE 5.1 – The virtual wallet

It is a payment option that consists of an upfront, optional money deposit from the CLIENT.

Its purpose is to make the payment system easier and more streamlined during the purchase phase.

This mode is automatically activated for each user during registration, the relative link is present in the user menu under the item: “my portfolio”.

By accessing it, the CUSTOMER can consult the balance, incoming and outgoing transactions/movements, as well as recharge his account.

The credit has no expiry date and can be used only within the shop on the site Artamin.it, without limitation, is not refundable except for those purchased by recharge.

Excluded from the refund, for example, credits generated by promotions, both active and expired, cashback, personal discounts applied).

ARTICLE 6 – Prices

All sales prices of the products shown on the website www.artamin.eu are in Euros and include VAT.

Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.

The CUSTOMER accepts ARTAMIN’s right to change its prices at any time, however, the goods will be invoiced on the basis of the prices indicated on the site at the time of order creation and indicated in the confirmation e-mail sent by ARTAMIN to the CUSTOMER.

In case of computer error, manual, technical, or any other nature that could lead to a substantial change, not foreseen by ARTAMIN, of the sale price to the public, making it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

ARTICLE 7 – Right of withdrawal

In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without penalty and without specifying the reason, within a period of 14 days from the date of receipt of the products.

Are excluded from the right of withdrawal all goods ordered on commission and / or which provide a measure or size (such as bracelets and rings) or for which it was requested a custom variation of the order (color and materials).

See the next chapter for ready-made rings.

The CUSTOMER who intends to exercise the right of withdrawal must communicate it to ARTAMIN by means of an explicit declaration, which can be sent by registered letter with return receipt. addressed to

Artamin of Michele Mutri
Via Paolo Costa 30/A
40137 Bologna

In order to speed up the resolution of the practice, the customer should also communicate his will to the e-mail address: info@artamin.eu and wait for communications from ARTAMIN in this regard. It should be noted that sending an e-mail does not replace sending a registered letter, which is still the only legal means of communication to exercise the right of withdrawal.

In case of exercise of the right of withdrawal, the CUSTOMER must return the goods within 14 days from the day on which he communicated to ARTAMIN his will to withdraw from the contract.

The goods must be returned to the same address used to send the registered letter a.r. and mentioned above.

The direct costs of returning the products are borne by the CUSTOMER, who is required to use a carrier that can ensure the traceability of the shipment and to communicate the same to ARTAMIN.

The goods must be returned intact, in original packaging, complete in all its parts (including packaging and any documentation and accessory equipment where present) and complete the attached tax documentation.

Without prejudice to the right to verify compliance with the above, ARTAMIN will refund the amount of the products subject to withdrawal within a maximum period of 14 days.

In all cases will be deducted shipping and handling costs incurred, for a total of Euro 15.00

ARTAMIN may suspend the refund until receipt of the goods.

ARTAMIN will make the refund using the same means of payment chosen by the CUSTOMER at the time of purchase.

In case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he will have to provide to ARTAMIN, by accessing the contact section, the own bank details: IBAN, SWIFT and BIC necessary for ARTAMIN to make the refund.

ARTICLE 8 – Legal guarantee of conformity

In case of receipt of products that do not conform to orders or are defective, the CUSTOMER has the right to restore, without charge, the conformity of the product by repair or replacement.

The CUSTOMER may exercise this right if the defect becomes apparent within one year of delivery of the goods and reports the defect to ARTAMIN within two months of discovery.

The warranty does not cover the finishing/painting of the product, and accidental damage of any kind.

Subsequently, the CLIENT must proceed to send an e-mail to: info@artamin.eu and attach appropriate photographic documentation.

Artamin reserves the right to verify the eventual defect and, in case this is ascertained, will arrange, at its own expense, the withdrawal of the product, compatibly with the availability of the CUSTOMER.

ARTICLE 9 – Methods of delivery

The products will be delivered by express courier to the address indicated by the CUSTOMER at the moment of the order.

Mail-order sales are exempt from the invoicing obligation, however, for private individuals, an invoice can still be requested through the contact section of the website.

This will be sent in digital format to the e-mail address of registration and can not in any way contain data other than those of the account with which the CUSTOMER is registered.

ARTICLE 10 – Responsability

ARTAMIN does not assume any responsibility for inefficiencies due to force majeure or fortuitous event, even if dependent on malfunctions and inefficiencies of the Internet, in case it is not able to execute the order in the time provided by the contract.

ARTICLE 11 – Integrity

These General Terms and Conditions of Sale are made up of the entirety of their clauses.

If one or more of the provisions of these General Terms and Conditions of Sale is held invalid or declared so by law, regulation or following a decision by a court having jurisdiction, the other provisions shall continue to be in full force and effect.

ARTICLE 12 – Applicable law and competent court

These General Conditions of Sale are subject to Italian law.

Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of Bologna, Italy.

In any case, it is possible to optionally resort to the mediation procedures for the resolution of any disputes arising in the interpretation and execution of these conditions of sale.

General conditions of sale updated on June 30, 2022.

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